> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ouraicalling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call screen handling

> Get your assistant past iOS and Android call screening with the built-in Pre-Call Automation

Modern phones can screen unknown callers. iPhones on **iOS 26** with Call Screening enabled — and Android phones with Google's call screening — answer the call first and ask for the caller's **name** and **reason for calling** before the phone ever rings. Your assistant hears the screening service's question, not the human it's trying to reach.

Famulor handles this for you: turn on **Call screen handling**, and when a screening service asks who is calling, the assistant identifies itself with the details you set, then waits silently until a real person picks up. Only then does the actual conversation start.

<Note>
  This mainly affects **outbound calls** your assistant places to mobile numbers. Without a response to the screening question, the call may never be put through.
</Note>

## Turn it on

<Steps>
  <Step title="Open the setting">
    In the assistant editor, open **Settings → Conversation → iOS / Android Call Screen Handling**. If the assistant uses a conversational flow, the same settings live on the **Pre-Call node** in the flow builder — both places edit the same configuration.
  </Step>

  <Step title="Enable Call screen handling">
    Switch on the **Call screen handling** toggle under **Pre-Call Automation**.
  </Step>

  <Step title="Fill in the identity">
    * **Agent name** — the name the assistant gives when asked who is calling. Left empty, it uses the assistant's voice name.
    * **Company name** — where the assistant is calling from. Left empty, it uses your workspace name.
    * **Reason for calling** — one short sentence, for example *"to schedule a follow-up appointment"*.
  </Step>
</Steps>

Once enabled, the assistant answers the screening prompt with name, company, and reason, then stays quiet until the recipient accepts the call and speaks.

## Tips

* **Keep the reason short** — a single clear sentence passes screening best.
* **Avoid double greetings** — the assistant introduces itself to the screener, so make sure its normal opening doesn't repeat the full introduction a second time when the human picks up.

## Test it

1. Enable **Call Screening** on an iPhone running iOS 26 (**Settings → Apps → Phone → Screen Unknown Callers**), or Google call screening on an Android phone.
2. In the assistant header, choose **Test → Call** and dial that number.
3. Check that the assistant states its name, company, and reason, waits for you to accept, and then starts the conversation normally.

<Tip>
  Still failing the screening? [Contact support](/support) with the assistant's configuration and a transcript of the test call.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="Prompt writing" icon="pen" href="/assistants/prompt-writing">
    Structure and tighten the instructions your assistant follows
  </Card>

  <Card title="Guardrails & conversation quality" icon="sliders" href="/assistants/conversation-quality">
    Fine-tune behavior and responses
  </Card>
</CardGroup>