> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ouraicalling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers on getting started, telephony, pricing, compliance, and enterprise use

## Getting started

### Is Famulor right for my use case?

Famulor is built for teams automating inbound or outbound voice work with AI — from a straightforward appointment line to a multi-step qualification and transfer flow. See [Assistants](/assistants/overview) for the range of what one assistant can do.

### Can I start without writing code?

Yes. Build an assistant from the dashboard with a system prompt or the visual [flow builder](/flow-builder/overview), and connect it to your other tools through [Automations](/automations/overview) — no code required. For deeper integrations, the [REST API and MCP endpoint](/api/mcp) are available when you need them.

### Can I integrate Famulor with my existing systems?

Yes. Connect a CRM, calendar, or other tool as a reusable [Automation connection](/automations/overview), give an assistant a callable tool from [Agent Tools](/assistants/agent-tools), or connect an external MCP server for a whole toolset in one step.

## Phone numbers & telephony

### Can I use my own phone setup and numbers?

Yes. [Buy a number](/telephony/phone-numbers) directly in the platform, [bring your own SIP trunk](/telephony/sip-trunks) to keep existing numbers, or [import numbers in bulk from a supported carrier](/telephony/carrier-import).

### What latency should I expect?

It depends mainly on the assistant's [engine mode](/assistants/engine-modes) — Realtime is the fastest, Pipeline trades a little speed for the most control, and Half-Cascade pairs realtime listening with the voice you choose. Network quality and prompt/tool complexity also play a role, so test with a real [voice call](/quickstart#2-test-it-in-the-browser) before going live.

### Can Famulor support larger production volumes?

Yes. Concurrency and daily call limits scale with your plan, and they're two different things: see [Outbound call limits](/telephony/outbound-limits) for the daily cap and how to request an increase, and [Concurrent Lines](/campaigns/dialer-and-compliance#parallel-dialing-concurrency) for how many calls run at once and the paid add-on that raises it.

## Pricing & compliance

### How does pricing work?

Usage is billed from a prepaid credit balance: your plan includes a monthly credit allowance, and top-ups cover anything beyond it. See [How usage is billed](/billing/minutes) for exactly what a call consumes and how it's charged.

### How does Famulor handle compliance topics?

Famulor gives you the controls: configurable consent announcements and recording, [universal or per-channel opt-outs and suppression lists](/settings/consent-compliance), [data retention windows](/settings/data-retention), and [quiet hours per channel](/settings/dark-windows). Final legal and regulatory validation for your jurisdiction and use case should still go through your own legal/compliance team.

## Enterprise & white-label

### Do you support white-label product use cases?

Yes. Any workspace can be granted the white-label entitlement to run under its own domain, branding, and pricing, and resell to its own customers. See [White-label administration](/admin/tenants-and-whitelabel).

### Do you offer enterprise support?

Yes — enterprise plans can include dedicated support channels and SLA commitments. See [Support → Enterprise support](/support#enterprise-support) for what's included and how to get started.