> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ouraicalling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live monitoring & supervisor

> Watch live transcripts, listen in, whisper to the AI, barge in, or take over

Live monitoring gives supervisors real-time visibility and control over ongoing calls — essential for QA, agent tuning, and stepping in when a conversation needs a human. Availability is plan-gated (`live_monitoring`).

## Live transcript

The dashboard lists all **active calls** in your workspace. Open one and the transcript streams in **live** — including interim (in-progress) transcription — so you read the conversation as it happens, with no audio needed.

## Listen (silent monitoring)

Click **Listen** to hear the call in real time:

* You join as a **hidden participant** — neither the caller nor the assistant's behavior changes; nobody hears you.
* Audio is receive-only.
* Every listen-in is **audit-logged** (who listened to which call, when).

## Whisper (coach the AI)

Send the assistant a **text instruction mid-call** that the caller never hears:

* The instruction is injected into the active agent's guidance — e.g. *"offer the 20% retention discount"* or *"wrap up, the customer is in a hurry"*.
* Optionally trigger an **immediate spoken response** so the assistant acts on your instruction right away instead of on its next turn.
* Whispers are recorded as call events.

## Barge-in

Need to speak yourself? **Barge in** to join the call audibly — a three-way conversation with the caller and the assistant. Useful for a quick correction without ending the AI session.

## Takeover

Full human handover: the assistant is **muted instantly** — no goodbye, no further AI speech — and you continue the conversation alone. Transcription and call artifacts keep running so the record stays complete. The takeover is logged as a call event.

## Hang up

**Hang up** ends the call for everyone by tearing down the call session (same path the agent uses). Use this when the conversation should stop immediately — unlike Disconnect, which only leaves your supervisor session. Available in the monitoring UI, [Public API](/api-reference/introduction), and MCP tool `live_call_control`.

## Permissions & audit

Supervisor actions are restricted to workspace members with the `live_monitoring` plan feature. Every action — listen, whisper, barge-in, takeover, hangup — leaves an audit trail entry, which matters both for internal governance and for GDPR accountability.

<Tip>
  During [campaigns](/campaigns/overview), keep the active-calls view open with live transcripts. You'll spot prompt problems within the first handful of calls — whisper corrections in, then fix the prompt for the rest of the batch.
</Tip>