> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ouraicalling.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach the Famulor team, what to include in a request, and enterprise support options

We're glad to help with setup questions, bug reports, and feature requests.

## Support options

### Email support

Email [support@famulor.io](mailto:support@famulor.io) with your request and the team will get back to you.

### Enterprise support

On top of everything in a standard plan, enterprise plans can include:

* Dedicated, hands-on support channels with SLA commitments
* Higher concurrency for high-volume calling

To get started, send your requirements — expected call volume, regions, and integration scope — to [support@famulor.io](mailto:support@famulor.io).

## What to include in a request

To speed up troubleshooting, include:

* Your workspace or account identifier
* The assistant ID, campaign ID, or phone number involved
* An approximate timestamp and timezone
* Expected behavior vs. actual behavior
* Relevant screenshots or API request/response samples

## Where to go next

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/faq">
    Quick answers on getting started, telephony, pricing, and compliance.
  </Card>

  <Card title="Glossary" icon="book-open" href="/glossary">
    Terms used across Famulor and voice AI in general.
  </Card>
</CardGroup>