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The prepaid model

Usage is billed in credits against a prepaid balance. Your balance fills from three sources:
  1. Included plan credits — credited each time your plan invoice is paid.
  2. Top-ups — one-off or automatic credit purchases.
  3. Transfers — credits received from your workspace admin.
Plan credits are used first and expire with the billing period. Purchased credits roll over. Every deduction is itemized with a customer-facing description; internal payment and infrastructure references are never shown.

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What a call consumes

Calls consume credits according to the effective workspace rate:
  • Voice time is charged in credits per minute using the platform’s rounding rules.
  • Calls through managed phone numbers may use a destination-dependent credit rate.
  • Web calls do not include a managed-number component.
Calls over your own SIP trunk (BYO) are still charged for voice time. Your own carrier bills its connection charges separately.

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Other charges

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Usage transparency

  • Usage shows consumption per day, per assistant, and per call.
  • Every call detail includes its exact duration and the resulting deduction.
  • Workspace admins see usage and credit consumption.

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For resellers

Resellers set their own end-customer prices in their plans. End-customer invoices, branding, payments, and top-ups remain in the reseller’s connected billing account.