Skip to main content

​
What the daily limit covers

The daily outbound allowance is shared by every assistant in the workspace. A call counts when it is started through:
  • a phone number provided through the number marketplace, or
  • your own verified caller ID when it uses the integrated outbound route.
Single calls, campaigns, scheduled callbacks, automations, the REST API, and the make_call MCP tool all use the same workspace counter. Parallel requests are reserved atomically, so the allowance cannot be exceeded by starting several calls at once. Calls that reach busy, no_answer, or another carrier outcome still count because the outbound attempt has already been placed.

​
What is always unlimited

These call types do not use the daily allowance:
  • inbound calls,
  • browser and web-widget calls,
  • outbound calls through your own SIP trunk or BYOC connection, and
  • WhatsApp voice calls.
Connect a provider such as Twilio, Telnyx, Zadarma, DIDLogic, MIXVOIP, or any SIP-compatible carrier under Settings → Numbers when you need unlimited outbound calling.

​
View usage and request an increase

Open Settings → Limits to see:
  • calls used and remaining today,
  • the current daily allowance,
  • the next reset time in the workspace timezone, and
  • the latest increase-request status.
Workspace owners and admins can submit one pending increase request with a requested daily limit, a business reason, and an optional business website. Platform administrators review requests and may approve a different final allowance. Approved changes apply to the complete workspace, including every assistant.

​
API and MCP

Use the public API with the settings:read or settings:write scope:
  • GET /v1/settings/outbound-limits
  • POST /v1/settings/outbound-limits/requests
Equivalent MCP tools:
  • get_outbound_limits
  • request_outbound_limit_increase
When the allowance is exhausted, new integrated outbound starts fail with HTTP 429 rate_limited before the platform creates an outbound SIP participant. The response includes the next reset time; inbound, web, and BYOC calls remain available.