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Pairs naturally with Calendar & booking: this prompt handles the conversation, and the connected calendar handles availability and the booking itself.

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What it does

  • Asks why the caller wants an appointment and matches it to an appointment type
  • Answers a couple of common questions directly
  • Declines unsolicited sales pitches
  • Requires a connected calendar to check availability and book
This prompt only works with a calendar integration assigned to the assistant — that’s what gives it check_availability and book_appointment.

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The prompt

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Set it up

1

Connect a calendar

Set up a calendar integration — or the built-in booking engine — and assign it to the assistant.
2

Create the assistant

Paste the prompt above into System prompt, replace [Company name], and fill in your real FAQ answers.
3

Match your appointment types

Update the appointment types and durations to your own, and add more if you offer them.
4

Test it

Use the editor’s Test button and walk through a full booking, including a slot that’s already taken.
See Example prompts for more starting points.